Your privacy is of the utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure your data remains secure.
1. Information We Collect
We collect information that you provide directly to us when you request travel assistance, including your name, email address, phone number, and any specific travel details or flight preferences you share through our contact forms or via telephone.
2. How We Use Your Information
The information we collect is used solely to facilitate your travel requests. This includes:
- Processing flight bookings, changes, and cancellations.
- Communicating with you regarding your inquiry.
- Improving our customer service and support response times.
- Complying with legal and regulatory requirements.
3. Third-Party Disclaimer
As an independent travel agency, we may share your information with airline carriers (such as Delta, United, or American Airlines) only as necessary to complete your requested transactions. We do not sell or lease your personal data to third-party marketing companies.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Our website utilizes SSL (Secure Sockets Layer) encryption to ensure that data transmitted between your browser and our server remains private and integral.
5. Use of Cookies
Our website may use "cookies" to enhance your user experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's systems to recognize your browser and capture certain information for analytical purposes.
6. Your Consent
By using our site, you consent to our website's Privacy Policy. If we decide to change our privacy policy, we will post those changes on this page.
7. Contacting Us
If there are any questions regarding this privacy policy, you may contact our support desk using the information below:
Airline Travel Assist Support Desk
Toll-Free: (866) 228-5895
Available 24/7 for privacy-related inquiries.